Customer Conversations

Since Stephanie and I both work at Nordstrom Rack we hear our fair share of interesting customer comments. Here are some of the funnier ones. Not all of these responses were said to the customers but they were definitely thought.

Customer standing in the Plus Section
Customer: “Do you guys have any Plus?”

Me: “We sure do. Just look to your right and your left”

Customer: “Is this the actual price of the item or is the price something different?”

Me: “No we just put that price on there to confuse you.”

Customer: “This item has no tag.”

Tag is on item 9 times out of ten and the customer just can't find it.

“Do you guys have any clearance?”

“Of course not, the Nordstrom RACK sells zero clearance. All those red signs that say CLEARANCE all around the store are lying to you."

Customer: “Do you guys only sell one shoe?”

Me: "Yup. We’re the right shoe only sellers.”

At our store we only put the right shoe on the floor and customers have to go to a shoe mate window to get the matching shoe. Helps with theft.

Customer: “I need an outfit to match my Timberlands.”

Me: "Would you like to be more specific and tell me what your shoes look like?"

After being scheduled to work in the fitting room/dungeon for 8 hours:
50 year old lady comes out wearing a mini skirt, too tight shirt, and Uggs

Customer: “Oh my gosh, what do you think?”

Me: “You look amazing! Ready for the Academy Awards!”

Lady comes out in a dress three sizes too small

Customer: “This dress is perfect!”
Me: “Not many people could pull that off but you definitely could!”

Customer: “Oh my gosh, why don’t you guys have this item?? Metro Point and Lakewood have these.”

Me: “Does it look like you’re at Metro Point or Lakewood?”

Customer: “Do you guys have any jeans?”

Me: “No we don’t sell jeans at a CLOTHING STORE. And those ten racks of jeans you passed on the way to get to me were just illusions.”

Customer:“Where are your fat people clothes??”
Trying super hard not to laugh.Me: “You mean Plus size??”

Along the same lines:

Customer: “I need a shirt but I’m fat so I need like a… fat girl shirt?”

Stephanie: “We do mobile checkout so I can check you out whenever you’re ready!”

Man poses to let her check him out

“I mean… Ring you up.”

Don't get me wrong, most of the customers that come in are very friendly and nice. But some of them are a piece of work. Gotta love Long Beach.